I wish to relay an incredibly poor purchaser service working experience with American Airlines which occurred on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And at last to Charleston, WV (CRW), which didn't manifest. My flight from DFW was resulting from depart at three:00 p.m. Flight #2553. Resulting from our gate not currently being out there (another airplane was caught at our gate from a previous flight) and AA unsuccessful to eliminate it for maintenance and no other gate becoming assigned to our flight. Around 45 minutes after our scheduled boarding time, a fresh gate was uncovered and also the boarding began. Then following everyone boarded Flight #2553, we ended up delayed on the bottom on account of ground crews not with the ability to rapidly and thoroughly load the airplane. We finally departed Dallas approximately 75 minutes afterwards than scheduled. The landing in DCA happened with around ten minutes left for me to board my connecting flight to CRW.
First off, large thanks and shout out in your Cust Svc rep Laura. She is rather welcoming and was capable to deal with my problem rapidly. You ought to come to feel really fortuitous to possess her as an employee.
I’ve been bouncing close to since 9am this morning from Roatan Honduras to Miami by having an unanticipated hold off there with flight from Miami to Charlotte nc first they explained aircraft was to hot , then once we had been allowed to board they said that they had an excessive amount of fuel and had to offload 10,000 lbs soon after 45 min they decided not to try this , we ended up delayed on consider off, on our arrival to Charlotte we needed to rush to gate , my spouse is handicapped along with the attendant had to run pushing her to gate to find that our up coming flight was delayed two one/2 hrs .
Based on this experience I can only conclude this exercise appears being company as regular for American Airways, especially right after witnessing indicators about not getting rid of cots from selected places. How can a business justify obtaining about 50 Grown ups rest on cots within an airplane terminal? This has to be a concern for the Fire Marshals!
Come across challenges getting in touch with AA reservation by cellphone, its generally hectic and extremely hard to speak to the reservation staff, at the time contacted. Would like to speak by electronic mail, make sure you give me an email tackle of Ecuador Reservation Section. Quite a few many thanks.
I cannot feel you board travellers prior to doing all your checks within the aircraft. Leaving your consumers caught for over 2 hours with no to little facts is total bullshit. While you are basically similar to each airline On this regard, it’s only not appropriate to deal with your customers by doing this.
Hello my identify is larneta And that i flew with American Airways for The 1st time to carry out a suprise bridal shower for my best friend,but when I landed my baggage was not there.they despatched my baggage to Wisconsin. Ihad Almost everything with the suprise bridal shower in These bags.I couldnt discover why they in which in Wisconsin And that i didnt care I just required them to generally be exactly where I was straight away.So I had to terminate anything. All her household and his family and friends.I used to be practically crying from the airport she didnt even know I had been there I arrived early just for the suprise.
Thanks to a family members hardship, we have been not able to make our journey as Beforehand planned and needed to terminate our reservations. We spoke to a consultant at American Airlines and explained the situation to her, and she suggested that we Get hold of you.
Undoubtedly the worst flying expertise I've at any time had on a domestic flight! Late stry for no evident purpose and took 40 mins to acquire to terminal. Then An additional 40 to receive luggage. Awful.
I have to confess that I was selfishly content to be able to e-book my flight ahead of your entire other customers and the agent was capable to get rid of the charges.
under no circumstances ever been given this kind of lousy service and an organization that basically doesn’t treatment about there shelling out shoppers
I happen to be an AA buyer for more than 25 decades. Your service is becoming disappointing to mention the the very least. It can be in all parts of service from check in to , tavel to baggage managing.
On 7/18/14 my husband and I had been in your flight sixty seven from BCN to Jfk. We boarded the plane and found that it experienced no wifi or entertainment selections with the seat. In the event the food was served we asked the flight attendant If your food had any peppers(the vegetable) in it as being the “hen†and various components had been unrecognizable. My spouse is very allergic to peppers and he needed to be sure there have been none. The attendant claimed she had no notion of exactly what the Click Here foods components were being in possibly assortment so he did not consume. How complicated would it be on your catering dept to ship an index of components for this kind of difficulty? The aircraft alone was previous and alert on the inside. When acquired within the aircraft, the coach portion smelled of fecal make any difference and it took fairly a while with the scent to dissipate.
Undecided if this can work …. I attempted to talk to a person about some issues and having reimbursed for Resorts remain in Dallas thanks to skipped flight into Cellular Alabama. Also the gate agents in Dallas were being no help in any respect with endeavoring to get hotel room or anything else. This would not be a large offer if was for myself a grown person in my late fifty’s . But this was my 24 year previous daughter touring with 2 young little ones ( 2 one/two yr and 3month previous ) touring back again to view her family because her Partner is in the Air Pressure stationed abroad.